FAQ

When will my order ship?

We're currently in our Founding Launch pre-order phase, so orders are dispatched within 8-10 weeks of purchase. Once shipped, delivery times vary by destination - your estimated delivery date is shown at checkout before you pay.

Where do you ship?

We ship worldwide, including New Zealand, Australia, the UK, all EU countries, Canada, the US, Hong Kong, Japan, Malaysia, Norway, Singapore, South Korea, Switzerland, and the UAE.

Can I cancel or change my order?

Yes. You can cancel your order any time before it's fulfilled - just email hello@wtfjournals.com and we'll take care of it.

What is your return policy?

We offer 30-day returns from the date of delivery. See our Return and Refund Policy page for full details on how to start a return.

What are the journals made from?

Our journals are made from vegan leather, designed to be durable, flexible, and cruelty-free.

Can I customise my journal?

Yes! Each journal is refillable and undated, so you can use it at your own pace, start and stop, pick it up again after a low energy week or month without the guilt. Choose from Graphite, Bone, or Choc Brown, and select Left or Right Handed inserts to optimise your writing experience

When will I be charged?

Your card is charged at checkout to secure your Founding Launch pricing and reserve your journal.

How can I get in touch?

We'd love to hear from you! Email us at hello@wtfjournals.com and we'll respond within 2 business days.