Refund policy
Last updated: September 2026
Our commitment
We want you to love your WTF Journal. If something isn't right, we want to make it right. Please read this policy carefully before placing your order.
30-day returns
You may return any item for any reason within 30 days, starting from delivery of the last item in your order. This window extends to account for weekends and public holidays.
Items must be returned unused, in their original condition and packaging, with all components included. To start a return, email hello@wtfjournals.com with your order number.
You can also request a return or cancellation yourself, without emailing us, from your customer account: https://shopify.com/99124707693/account
Return postage
You are responsible for the cost of returning items to us, unless the item is faulty, damaged or incorrect, in which case we cover it. We recommend using a tracked service, as we cannot refund items that do not reach us.
Founding Launch preorder orders
Our Founding Launch was sold on a preorder basis. That preorder window has now closed and we are not currently taking new orders. This section applies to orders already placed during that window: those orders are dispatched within 8-10 weeks after purchase, and an estimated delivery date was shown at checkout before you paid.
You may cancel your preorder at any time before it is dispatched, for a full refund including any shipping paid. Email hello@wtfjournals.com to cancel.
Damaged, faulty or incorrect items
If your journal arrives damaged, defective or incorrect, we will replace it or refund it in full. Email hello@wtfjournals.com within 30 days of receiving your order with your order number, a description of the issue, and photos of the damage or defect. We cover return postage in these cases. This is our own commitment, offered in addition to the rights the law gives you. It does not replace or limit those rights, and the 30-day window above does not cap them — see the sections below.
EU customers — legal guarantee of conformity
If you are a consumer in the European Union, your purchase carries the legal guarantee of conformity under Directive (EU) 2019/771. We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery.
Where a lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery unless we prove otherwise. Where your Member State applies a longer presumption period, that longer period applies.
If your journal does not conform, you are entitled to have it brought into conformity free of charge by repair or replacement. Where repair or replacement is impossible, disproportionate, cannot be completed within a reasonable time, or would cause you significant inconvenience, you are entitled to a proportionate price reduction, or to end the contract and receive a refund. We do this free of charge, within a reasonable time, and without significant inconvenience to you. We pay return postage on all conformity claims.
This guarantee is given to you by law. It applies in addition to anything we offer voluntarily elsewhere in this policy, and nothing in this policy limits it.
UK customers — Consumer Rights Act 2015
If you are a consumer in the United Kingdom, your purchase carries rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described.
If goods are faulty you have a short-term right to reject them for a full refund within 30 days of delivery. After that you are entitled to a repair or replacement, and if that is unsuccessful or cannot be done within a reasonable time, to a price reduction or the final right to reject. For the first six months after delivery, a fault is presumed to have been present at delivery unless we prove otherwise. Claims may generally be brought for up to six years from purchase, or five years in Scotland.
We pay return postage on all claims under this Act.
EU and UK customers — right of withdrawal
If you are purchasing from the European Union or the United Kingdom, you have a statutory right to withdraw from your contract within 14 days without giving any reason. This period begins on the day you receive the goods, or the last item in your order.
Our 30-day returns policy above is more generous than this statutory minimum. Nothing in this policy limits or excludes your statutory rights.
You may also cancel at any time between placing your order and receiving it.
To exercise your right of withdrawal, tell us clearly before the 14 days expire, by email to hello@wtfjournals.com or by using the model withdrawal form below. Once you have told us, return the goods without undue delay and within 14 days. You bear the direct cost of returning the goods.
We will refund all payments received from you, including standard delivery costs, without undue delay and within 14 days of the day we receive the goods back, or receive evidence that you have returned them, whichever is earlier. We will refund using the same payment method you used.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: WTF Journals, Unit A Level G, 26 Hobson Street, Auckland City 1010, New Zealand — hello@wtfjournals.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Order number:
- Ordered on / received on:
- Name of consumer:
- Address of consumer:
- Signature (only if this form is notified on paper):
- Date:
Digital products
Where you purchase a digital download, you will be asked to consent to immediate delivery and to acknowledge that you lose your right of withdrawal once the download begins. If you do not give that consent, your download will be made available after the 14-day withdrawal period has passed.
New Zealand customers — Consumer Guarantees Act
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. Nothing in this policy limits or excludes your rights under that Act or the Fair Trading Act 1986.
Australian customers — Australian Consumer Law
If you are purchasing from Australia, you have rights under the Australian Consumer Law that cannot be excluded. If a product has a major failure you are entitled to a replacement or refund. If a product has a minor failure we may choose to repair, replace, or refund. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
How refunds are processed
Approved refunds are processed to your original payment method within 5–10 business days. If you paid via Afterpay, refunds are processed through Afterpay directly. Refunds to EU and UK customers exercising their right of withdrawal are processed within 14 days as set out above.
Contact us
WTF Journals
Unit A Level G, 26 Hobson Street, Auckland City 1010, New Zealand
hello@wtfjournals.com